Privacy Policy

WoundGenie, Inc. ("WoundGenie," "we," "us") operates the website at woundgenie.io. This policy explains how we handle personal information collected through this website. Our WoundGenie application is covered by separate agreements with our customers. For how patient information is handled, see HIPAA and Patient Information.

This website is not designed to receive patient health information. Please do not include patient names, dates of birth, medical record numbers or any other patient details in forms or messages.

We use personal information to respond to your request, schedule and run demos, follow up about WoundGenie, understand which pages and campaigns bring visitors to our site, keep the website secure, and meet legal obligations.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share it only with service providers in these categories: website hosting and infrastructure providers, database providers, email delivery providers and accessibility tools. They receive it only so they can provide those services to us. We may also share information if required by law, to protect our rights, or as part of a merger, acquisition or sale of assets.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you agree to receive text messages, we use your phone number only to send messages about your demo request. See our SMS Terms for message frequency, costs and how to opt out.

We use a small number of technologies needed to run this website and remember your choices. See our Cookie Policy for details, and use Cookie Preferences to change your choices at any time.

This website loads the Inter font from Google Fonts, which receives the font requests and associated connection information. Demo requests are stored by our database provider, and confirmations and team notifications are sent by our email delivery provider.

We count page visits with first-party, cookieless analytics. This counting stores nothing in your browser or on your device, does not keep IP addresses, does not identify visitors and uses no advertising cookies.

Clicks are recorded only after analytics acceptance for visitors in the EU/EEA, the UK, Switzerland, Canada and places where the visitor's country cannot be determined. For other visitors, clicks are recorded unless they reject analytics. Clicks are never recorded when a browser sends Global Privacy Control, even after acceptance. Page visits, time on page, page speed and errors are recorded for every visitor, without cookies and without identifying anyone.

The analytics records pages visited, where visitors came from, country, browser, operating system, device type, time on site, page loading speed, errors and clicks. Detailed data is kept for 90 days and daily summaries for one year. Your analytics choice is saved in your browser for up to 12 months; refusals remain effective until changed.

Our website hosting and infrastructure provider collects this analytics data on our behalf.

Cloudflare receives connection information to protect the site from bots, and our website hosting provider uses a session cookie to route visits to the current site version. WoundGenie stores cookie and privacy choices in localStorage and visit referral and campaign information in sessionStorage until the tab closes; referral and campaign information is included with demo requests. The accessiBe accessibility menu loads from acsbapp.com, which receives connection information, and saves accessibility preferences in localStorage as acsbState for up to seven days or until reset.

Depending on where you live, you may have the right to know what personal information we have about you, to get a copy, to correct it, to delete it, and to opt out of the sale or sharing of your personal information or its use for targeted advertising. We honor Global Privacy Control browser signals as a request to opt out of sale and sharing. To make a choice or a request, visit Do Not Sell or Share My Personal Information, or email contact@woundgenie.io. We will not treat you differently for using your rights. You may use an authorized agent, and we may need to verify your identity before acting on some requests.

We use reasonable administrative and technical measures to protect the information we collect. No website or online service can be completely secure.

This website is intended for healthcare professionals and businesses. It is not directed to anyone under 18, and we do not knowingly collect information from children.

We may update this policy from time to time. We will post the updated version on this page and change the "Last updated" date.

WoundGenie, Inc.
P.O. Box 541
Winter Haven, FL 33882
contact@woundgenie.io